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My SkyCaddie

Frequently Asked Questions



Q: How do I find my Electronic Serial Number (ESN)?
Answer: Your SkyCaddie's Electronic Serial Number (ESN) is a 13 digit number printed on a white barcode located on the back of your unit. You may also access the number through the SkyCaddie Software.
  1. Turn on the SkyCaddie and scroll to the "OWNED BY" (your name) screen.
  2. The screen displays the ""Serial Number as "4 1234 1234 1234".
Q: Is the SkyCaddie waterproof?
Answer: No. The SkyCaddie SG3 is water resistant.
Q: How do I record my own course?
Answer: The SkyCaddie is able to record the front, center and back green points on courses you create yourself. To record a course with the SkyCaddie, please follow these steps:
  1. Open any course for play.
  2. Press the menu button.
  3. Select "SkyCourses".
  4. Select "New Course" by scrolling through your SkyCourse list.
  5. Select "Yes" when asked "Create New Course?".
  6. Name the course.
  7. Press "Done" located in the lower right corner.
  8. Press "REC" after walking to the front of the green.
  9. Press "REC" after walking to the back of the green.
  10. Walk towards the center of green.
  11. Press the "Hole" button, located on the lower right, when you have recorded the green.
  12. Repeat process for remaining holes.
Q: How do I delete a user course out of my SkyCaddie?
Answer: To delete courses you have created, also known as "user courses", from your SkyCaddie, please follow the steps below:
  1. Open the course you wish to delete for play.
  2. Press the "Menu" button and scroll down to "Delete Course".
  3. Press Select.
  4. Press "OK" to delete.
  5. Press "Delete" to confirm.
  6. Repeat the steps for each User Course you wish to remove.
SkyCourses will automatically be removed the next time a Playlist is sent to your unit.
Q: How do I reset the factory settings?
Answer:
  1. Turn on your SkyCaddie.
  2. Open any course for play.
  3. Press "Menu".
  4. Select "Advanced" by scrolling through the menu options.
  5. Select "System Settings" by scrolling through advanced menu options.
  6. Select "Factory".
  7. Select "Yes".
Q: How do I measure my shot distance?
Answer: Shot distance can be measured using the "Mark Ball" button as described here.
  1. Press "Mark", located below the joy stick of your SkyCaddie, while standing at the location you took your shot.
  2. Press "Mark" when asked "Mark New Ball Location?".
  3. Press "Mark" again when you get to your ball. * Your distance should now be displayed on the SkyCaddie Screen. As you move, this number will be updated.
  4. Press "Exit" to return to your play screen or select "Mark" to mark the new location.
  5. Repeat the process outlined above to mark a new point at any time.
Q: How do I turn off or on the Auto Hole Advance feature?
Answer:
  1. Turn on your SkyCaddie and go through the Start screens.
  2. Open any course for play.
  3. Press the "Menu" button.
  4. Using the "Joy Stick", scroll to "Preferences" in the Menu and select it.
  5. Scroll to "Auto Hole" and press "Select".
  6. From the pop up window make your selection: ON or OFF.
  7. "Exit" the Menu to return to the main screen.
Q: Can the SkyCaddie give me the distance to the pin?
Answer: According to professional golfers, the distance to the pin is the least important part of what a golfer needs to play a smart shot to the green. The SkyCaddie, using the IntelliGreen graphics found on our professionally recorded SkyCourses, provides more information than just the distance to the pin. Once the line of play is selected on the graphical green outline, it provides the minimum carry to get on the green, the maximum limit you have to the back of the green, plus you can adjust to obtain the third distance of the approximate flag location. All three distances are provided simultaneously from any direction as you approach the green. You can then frame your shot in a much larger target area and select the best club. You will hit more greens and have shorter putts than a single number can provide.
Q: How can I see more than front, center and back of the green on the SkyCaddie?
Answer: You will need to download a 4-star or 3-star professional SkyCourse to your SkyCaddie. These SkyCourses are available through a SkyPlayer Club Membership plan.
Q: Can I create my own green outlines (IntelliGreen) using the SkyCaddie?
Answer: No. You can record the front, center, and back of greens using your SkyCaddie, but only our professional enablers can map the outline of the green as seen in the IntelliGreen feature.
Q: Can the SkyCaddie track my scores and provide statistics on my round?
Answer: No. The SkyCaddie has been simplified to provide you with important distance information you need to play your best golf.
Q: Why do my distances seem incorrect?
Answer: You may have your SkyCaddie distance information setup incorrectly. To change the distance information between meters, yards, and miles, please do the following:
  1. Turn on your SkyCaddie.
  2. Open any course for play.
  3. Press "Menu".
  4. Select "Preferences" by scrolling through the menu options.
  5. Select "Yards/Meters".
  6. Select the desired distance measurement by scrolling through the options.
Q: How many SkyCourses can I store in "My SkyCaddie" online account and on my SkyCaddie?
Answer: The number of SkyCourses that you can store is determined by the membership level that you choose.

Membership Level Birdie Eagle Double Eagle
Number of SkyCourses 10 10 10
Number of Playlists 5 10 10


For listing of membership options, click here.
Q: How do I adjust the contrast on my SkyCaddie?
Answer: Follow the instructions below to adjust the contrast on your SkyCaddie.
  1. Select a course and hole.
  2. Press the "Menu" button.
  3. Scroll to "Preferences".
  4. Press "Select".
  5. Scroll to "Contrast".
  6. Adjust contrast with down arrow for desired lightness or up for darkness.
  7. Press "Select".
Q: What are the system requirements for the SkyCaddie?
Answer: PC with MS Windows 2000/ XP / Vista 32 bit only
  • 256 MB of RAM
  • 4MB of available hard disk space
  • 2X CD-ROM drive (optional)
  • Available USB port 1.1 or 2.0
  • Internet access
  • Microsoft Internet Explorer version 6.0 or higher
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