Customer Support > Top Frequently Asked Questions

Question: I cannot DirectConnect. What do I do?

Answer: If you can no longer perform a "DirectConnect," it may be due to recent changes made on your computer. Here is a troubleshooting checklist.

1. Have you installed any software recently? Sometimes conflicts are caused when new software overwrites files or settings on your system.
2. Have you installed or changed settings in any firewall or antivirus software? This type of software program may block communication with our website. Your firewall program will need to be configured to allow communication with our site.
   
   
   Visit the firewall help firewall help page for more details.
3. Do you have anything that might be trying to use the port that your SkyCaddie is plugged into? (i.e. Palm HotSync, Power Management, ect.) In order to give the SkyCaddie access, these will have to be turned off or removed.
4. Is there a pop-up blocker installed on your computer that may be interfering? Pop-up blockers may block the communication between our website and your computer. Please turn off or configure your pop-up blocker program for use with the SkyGolf website.
5. What is the status of your internet connection? Check your Internet connection. You may want to re-try the website after 15-30 minutes.
6. Are you using our SkyCaddie Desktop? If not, we highly recommend downloading our FREE “SkyCaddie Desktop Browser” that is optimized for use with your SkyCaddie.